Shipments are processed by DHL Express, Monaveen London's partner carrier. We only ship with DHL Express as they are the Rolls Royce of courier shipping companies. We have worked with other couriers and there delivery service is just not up to scratch. We are a highend brand therefore we will only use a highend delivery service. Please make sure to include your email and mobile number to receive regular updates on your order and delivery status by mobile and email.
UK SHIPPING: UK Shipping delivery time is a standard next day delivery service if your order is placed before 10am Monday-Thursday. Orders placed Friday-Sunday will be dispatched Monday. Please note any delivery issues once your parcel has been dispatched please contact DHL Express Customer services on 0844 248 0844 who will be able to locate and track your parcel immediately and help with any delivery queries.
INTERNATION SHIPPING: International delivery time is an express delivery service by the end of the next possible working day. We do not guarantee next working day, but where possible most shipments will be delivered the next working day. Please make sure you enter your contact details on your order to avoid shipping delays with customs.
VATS & DUTIES FOR INTERNATIONAL ORDERS: Please note there may be customs/duty taxes applicable and we are not responsible for any taxes added to your shipment. You are responsible for all taxes applied by your country. If you fail/refuse to pay the taxes requested and your parcel is returned back to us you will be charged your original shipping costs and you will then also be charged the returned postage cost to us. This total amount will be deducted before a refund is processed.